By Utility Connect – an eXp Solutions Trusted Provider
Fall is one of the most active seasons for real estate transactions. Cooler weather, flexible schedules, and year-end goals drive many clients to close before the holidays. But while fall may be the perfect time to move, the process itself often remains one of life’s biggest stressors.
In fact, research shows that 64 percent of Americans consider moving one of the most stressful experiences of their lives—ranking it higher than divorce or having children (StudyFinds).
It’s a completely free, white-glove concierge service that saves clients time and reduces stress—while you earn referral commissions when they connect services.
Here are seven expert tips to help your clients enjoy a seamless, stress-free move this fall.
1. Recommend Utility Connect as soon as your client goes under contract
Timing still matters, but thanks to Utility Connect’s SkySlope integration, clients are automatically received about two weeks before their closing date.
By informing your clients about Utility Connect as early as possible, they’ll know to expect a call from the concierge team and understand that you’ve already taken care of this important step on their behalf.
This proactive communication reassures clients that you’re managing every detail of their move and sets clear expectations for when they’ll hear from Utility Connect. It’s a simple gesture that builds trust and helps ensure a smooth, stress-free experience from contract to closing.
2. Let the concierge team handle every setup detail
If a provider can’t be set up directly, the concierge still gathers all the necessary details and emails them to your client for a smooth handoff (Utility Connect FAQ).
By removing the burden of calling and coordinating multiple providers, your clients can focus on what truly matters—settling into their new home.
3. Provide a clear timeline and move checklist
Even with expert help, clients appreciate structure. Use this sample timeline to guide them through the process:
- 2–4 weeks before move: Connect with Utility Connect and confirm your move date.
- 7–10 days before move: Concierge team contacts local providers.
- 3–5 days before move: Review service options and confirm appointments.
- Move day: Verify utility activations and internet connectivity.
- 1 week after move: Follow up on any remaining services or issues.
Creating this type of framework reassures your clients that you’re in control—and adds extra professionalism to your service.
4. Encourage clients to bundle services whenever possible
Encourage clients to consolidate internet, TV, and streaming services with the same provider. Bundling often saves money and minimizes appointment chaos.
Utility Connect helps identify package options and negotiates with many top providers on your client’s behalf. Fewer vendors mean fewer headaches, which makes for a more relaxed move.
According to HousingWire, automating parts of the real estate process allows agents to reduce administrative tasks and focus more on building lasting client relationships. Utility Connect extends that same advantage by automating the utility setup process—freeing you to concentrate on client service while ensuring their move runs smoothly from start to finish.
5. Account for seasonal timing and local factors
Fall can introduce unique scheduling challenges: shorter daylight hours, unpredictable weather, and upcoming holidays. Make sure clients plan accordingly by:
- Scheduling installations early in the day to avoid losing light.
- Building in buffer days before Thanksgiving or other holidays.
- Verifying heating or furnace readiness if moving into colder regions.
- Confirming provider hours during weekends or holiday weeks.
A little foresight goes a long way in preventing avoidable delays.
6. Stay engaged after closing day
Don’t let your relationship end at the closing table. A quick follow-up a few days after move-in reinforces your commitment and keeps your name top of mind.
Ask questions like:
- Did everything go smoothly with your utilities?
- Is your internet working properly?
- Would you recommend Utility Connect to friends or family?
Your personal check-in—paired with a reliable service experience—turns clients into brand advocates and repeat referral sources.
7. Promote Utility Connect as part of your client experience
Include your agent-branded Utility Connect link in your email signature, transaction checklists, and client welcome packets. By making it part of your standard process, you position yourself as a full-service agent who handles every detail.
And for you, the benefits don’t stop there. eXp agents can earn a 15 percent referral commission on provider fees collected through Utility Connect when clients connect services.
It’s a win-win: clients enjoy a smooth, stress-free move, and you build long-term loyalty while earning passive income.
Why stress-free moves matter for your brand
Every real estate transaction is emotional. By taking away one of the biggest pain points—moving logistics—you add tremendous value and build trust that lasts well beyond closing.
According to the National Association of REALTORS®, 88% of buyers who used a real estate agent said they would use the same agent again or recommend them to others (NAR). However, many agents lose touch after closing, causing that loyalty to fade over time.
Offering Utility Connect helps maintain meaningful post-closing communication, ensuring clients feel supported even after they’ve unpacked. That simple follow-through can transform one satisfied buyer into a lifelong advocate for your business.
Final Thoughts
A stress-free move sets the tone for how clients remember their homebuying experience—and you. This fall, take advantage of Utility Connect to turn a potentially chaotic process into a seamless one.
By following these seven expert tips, you can help clients transition effortlessly, enhance your professional reputation, and even earn extra income—all at no cost to you or your clients.
